Terms of Service

These terms are an agreement between you and the operator of Last Job ("Last Job", "we", "us"). By creating an account or using lastjob.app you agree to them. If you do not agree, please do not use the service.

1. The service

Last Job completes digital tasks you submit — for example turning audio into text, videos into subtitles, or PDFs into spreadsheets. Some jobs are completed automatically by software (including AI models); others, when you choose a "checked by a person" or "done by a specialist" option, are completed or reviewed by vetted independent specialists working on our behalf.

2. Your account

• You must be at least 18 years old, or the age of majority where you live.
• You are responsible for activity on your account and for keeping access to your email secure.
• One person per account. Business customers may use the account for their business.

3. Credits and payment

• Credits are prepaid units used to pay for jobs. 100 credits = US$1.00. Credits never expire and have no cash value except as described in our refund policy.
• Credits cannot be transferred or resold.
• Before a job starts you see a quote. Accepting the quote spends the credits shown.
• Promotional (free) credits may be withdrawn if they are abused.
• Payments are handled by Stripe. Applicable taxes are shown at checkout.

4. Your files and content

• You keep all rights to the files you upload and the results we produce for you.
• You give us permission to process your files only to deliver your job, run quality checks, and handle support or disputes.
• You confirm you have the right to upload each file, and that it does not break any law or anyone else's rights.
• We do not use your files to train AI models. Files and results are deleted automatically after 7 days.

5. Things you must not do

• Upload illegal content, content that exploits minors, malware, or content you have no right to use.
• Use the service to harass, defraud or harm others, or to break any law.
• Try to disrupt, reverse-engineer, overload or gain unauthorised access to the service.

We may refuse, stop or refund any job, and suspend accounts, that break these rules.

6. Quality and your remedies

Automated results can contain mistakes — please check important results. If a job fails, the credits are returned automatically. If a result is clearly wrong or incomplete, contact us within 7 days and we will redo the job or return the credits (see the refund policy).

7. Availability and changes

We work to keep Last Job available but do not guarantee it will be uninterrupted. We may change or discontinue features and update prices for future purchases; credits you already hold keep their value. If we change these terms materially we will tell you by email or in the app before the change takes effect.

8. Liability

To the extent the law allows, Last Job is provided "as is", and our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. We are not liable for indirect or consequential losses. Nothing in these terms removes rights you have under consumer protection laws that cannot be excluded.

9. Ending your account

You can stop using Last Job at any time and ask us to delete your account at support@lastjob.app. We may close accounts that break these terms; unused paid credits on accounts closed for reasons other than a breach will be refunded.

10. Contact

Questions or complaints: support@lastjob.app. We aim to reply within 2 business days.